Terms & Conditions

Copyrighted Works

Customers should have the necessary copyright or permission to request a portrait from the photos they upload or send. The person who retains the copyright, usually the person who has taken the photo, is the only individual who can legally request a portrait from that photo. Customers are responsible and liable for such images. Customers must have the appropriate permission or the copyright to request a painting from any photo they choose to upload.

Privacy Policy

Guaranteed Portraits will only retain the customer's name, address and email. We will safeguard your provided details and will not share your information or provided photos with any other individuals or companies, except when required to complete and ship your order. Guaranteed Portraits never sees or keeps the payment and financial information which is directly handled by third parties. All payments are completed on the websites of PayPal or Moneybookers. They are the most widely used online payment sites and they implement well known, sophisticated anti-fraud systems.

Changes to the Terms & Conditions

Guaranteed Portraits reserves the right to change, remove or add additional clauses to these terms and conditions. These changes can be completed at any time, and at the sole discretion of Guaranteed Portraits. These changes will be effective starting the day they are posted on this website, so you should check the site on a regular basis to be informed of any changes. Your continued use of this website means you accept the changes in these terms and conditions.

Trademark & Site Content Ownership

The logos and names used on this website including GuaranteedPortraits.com™ are trademarks and belong to GuaranteedPortraits.com™. Without the written authorization of Guaranteed Portraits, users & customers can’t use the GuaranteedPortraits.com™ name, logo, trademark or any material that appears on our website. GuaranteedPortraits.com™ owns all copyrights on this website which is protected by copyright as a collective work and/or compilation, pursuant to United States copyright law, international treaties and conventions, and other copyright laws. You may not use any of the material found on this site for any purposes without the written authorization of Guaranteed Portraits.

Material & Instructions Provided by Customer

The customer understands that the quality of the final portrait will be directly related to the quality of the supplied photos as well as the instructions they submit. It is the customer's responsibility to submit clear photos and self-explanatory instructions along with their order. Moreover, the customer understands that Guaranteed Portraits does not know the people in the photos, so all its knowledge about the person will come directly from the material and instructions supplied by the customer. The customer understands that Guaranteed Portraits can only work from the material and instructions received. After receiving and reviewing the preview, the customer has the right to request improvements, modifications or revisions. These requests must be related to the customer's original instructions.

100% Customer Satisfaction Guarantee

Guaranteed Portraits offers a 100% satisfaction guarantee which consists of the following:

If after seeing the photo or after receiving the painting you are not fully satisfied with the outcome, you can return it to us for a full refund. In order for the guarantee to be valid, we must receive the artwork within 30 days from the date you first previewed the artwork online or within 15 days of receiving the actual piece, whichever comes later. If you choose to return a portrait after receiving it, please note that all the expenses related to shipping are non-refundable.

Guaranteed Portraits reserves the right to refuse refund requests to customers who abuse this policy. If you need to return artwork for a refund, please contact us prior to sending it so we can give you the proper shipping instructions. If we are not contacted before you return your portrait, we reserve the right to refuse your refund request.